Quality Metrics Jobs in Cape Town

Responsibilities:Lead all aspects of quality assurance including establishing metrics applying industry best practices and developing new techniques to ensure quality goals on assigned projects.Participate in requirements walkthroughs and product design sessions providing input on pot More...

Agent should be willing to work in a 24x7 environment including weekend working Must have excellent command over English Language Dedicated to High Quality experience for customers and delivering high CSAT Ability to identify stated and unstated customer needs follow quality metrics More...

Agent should be willing to work in a 24x7 environment including weekend working Must have excellent command over English Language Dedicated to High Quality experience for customers and delivering high CSAT Ability to identify stated and unstated customer needs follow quality metrics More...

Scope of Position:The Quality & Hygiene Manager ensures that all areas of quality and standards are met throughout the Hotel by means of quality visits quality audits reports and tracking of various quality scores.Specific duties responsibilities & Key performance areasRespons More...

Main purpose:The main purpose of this role is to deliver against KPI targets and plans through effective management of people and process. Create a positive learning environment that empowers and develops team by being a role model who participates in achieving the wider contact cente More...

Review and approve the sampling strategy that suits the business requirement Decide on the Calibration Process and variance target Review and approve the Quality Standard Document Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applica More...

Roles & Responsibilities:Review and approve the sampling strategy that suits the business requirementDecide on the Calibration Process and  variance targetReview and approve the Quality Standard DocumentAssist the Operations Team up of customer compliant & resolution proc More...

Roles & Responsibilities:Review and approve the sampling strategy that suits the business requirementDecide on the Calibration Process and  variance targetReview and approve the Quality Standard DocumentAssist the Operations Team up of customer compliant & resolution proc More...

Roles & Responsibilities:Review and approve the sampling strategy that suits the business requirementDecide on the Calibration Process and  variance targetReview and approve the Quality Standard DocumentAssist the Operations Team up of customer compliant & resolution proc More...

Roles & Responsibilities:Review and approve the sampling strategy that suits the business requirementDecide on the Calibration Process and  variance targetReview and approve the Quality Standard DocumentAssist the Operations Team up of customer compliant & resolution proc More...

About our client:Our client is a well established local and international leader in all aspects of retail. If you are aspirational enjoy innovation and a fast pace with a highly successful team this role is for you. Experience in retail is essential although it need not be current.Wha More...

Operational Management: Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements. Monitor performance metrics and implement strategies to improve productivity quality and client satisfaction. Ensure adherence to establi More...

Operational Management: Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements. Monitor performance metrics and implement strategies to improve productivity quality and client satisfaction. Ensure adherence to establi More...

Job Title: Field Project ManagerLocation: Remote (CST Time zone)Salary Range: up to 2000 USDWork Schedule: Monday Friday 7:00 AM to 4:00 PM (CST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives founders and CEOs seeki More...

Roles & Responsibilities:Role involves handling inbound calls from customers/agents to resolve queries on their accounts Role requires providing excellent customer service on queries related to processing insurance policy related transactions new business renewals amendment More...

Please note: This is a generic Job Description Job Description: Customer Success Consultant Job Overview: We are looking for an enthusiastic and resultsdriven Customer Success Consultant (CSM) to join our growing team. As a CSM you will be the key advocate for our customers ensuring More...

Were on the lookout for an energetic Senior Campaign / Snr Ops Manager to drive our vibrant contact centre to new heights! In this pivotal role youll ensure seamless campaign performance and maintain stellar client relations all while championing quality and excellence. If you have a More...

Roles & Responsibilities:Role involves handling inbound calls from customers/agents to resolve queries on their accounts Role requires providing excellent customer service on queries related to processing insurance policy related transactions new business renewals amendment More...

Job Description: Director of Operations Location: Cape Town South Africa Job Type: Fulltime US campaign Job Responsibilities: Manage the growth and development of the client portfolio. Monitor the successful delivery of operational targets according to client agreements. Rev More...

Our client is an innovative company that prioritizes ecofriendliness and environmental sustainability. They aim to make a positive impact on the planet and society through their products and services. Their goal is to expand their presence in FMCG outlets across Africa delivering exce More...