Transactional Quality Manager - Travel Vertical - US Hours
Transactional Quality Manager - Travel Vertical - US Hours
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Review and approve the sampling strategy that suits the business requirement
Decide on the Calibration Process and variance target
Review and approve the Quality Standard Document
Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)
Ensure that the Quality Process adheres to the Quality Standard
Regular Performance Review of QA/AM/DM
Conduct skip level meetings with the advisors and QAs
Attend Learning Academy Training and BPET Training roadmap for self development
Complete the Green Belt certification and role roadmap
Drive high impacting six sigma and Lean Projects
Mentor team members to improve performance and behavior
Understand VOC/VOE and implement actions to improve the performance on them
Participate in WNS BPET initiatives
Achieve QNS target through Quality Initiatives
Regular interaction with clients and maintain good relationship
Mentor Yellow Belt & White Belt projects in the team
Deploy standard Quality Framework
Initiate and mentor vertical level initiative
Assist the Operations team during migration in terms of base lining and QA identification
Qualifications :
Preferably should have worked in a Quality field
Preferably from the Travel Background
At least 78 years of experience in the Quality Role
Preferably should have completed a project or should have been a part of any project from a Quality perspective
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
