Services Analyst US Time
Services Analyst US Time
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Build expertise with our clients platform working with tools like Studio Apps JSON and SQL.
- Dive into client data (CSV XML JSON) to analyse and resolve issues or suggest innovative enhancements.
- Be the goto contact for client tickets ensuring smooth resolutions and clear communication every step of the way.
- Leverage tools like Fresh Desk Jira and Teams to manage and streamline ticket workflows.
- Collaborate with clients through calls and screen sharing to tackle challenges and deliver seamless solutions.
- Monitor client reports and production runs ensuring accuracy and timely delivery.
- Customise and enhance client setups using JSON and SQL meeting highquality standards and deadlines.
- Foster strong client relationships by providing proactive updates and tailored support.
- Work with a global team sharing knowledge and staying at the forefront of industry trends to enhance client services.
- A relevant tertiary qualification would be beneficial.
- Proficient in SQL JavaScript SQLite and advanced TSQL for complex queries and procedures.
- Skilled in RESTful APIs (XML/JSON) Microsoft Office Jira and Confluence.
- Strong communication interpersonal and client liaison abilities.
- Detailoriented adaptable and experienced in data structures and analysis.
- Knowledgeable in asset management cloud services and design tools like Adobe InDesign.
- Confident in managing scope challenging requirements and delivering tailored technical solutions.
- US hours: 08:00 16:00 Pacific Standard Time (17:00 02:00 or 16:00 01:00 SAST depending on US Daylight Savings).
- J106804
SQL, JavaScript, T-SQL, RESTful API's, US Time
Employment Type
Full Time
