Senior Group Manager - Transactional Quality - Travel Vertical - REF55581O
Senior Group Manager - Transactional Quality - Travel Vertical - REF55581O
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Roles & Responsibilities:
- Review and approve the sampling strategy that suits the business requirement
- Decide on the Calibration Process and variance target
- Review and approve the Quality Standard Document
- Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)
- Ensure that the Quality Process adheres to the Quality Standard
- Regular Performance Review of QA/AM/DM
- Conduct skip level meetings with the advisors and QAs
- Attend Learning Academy Training and BPET Training roadmap for self development
- Complete the Green Belt certification and role roadmap
- Drive high impacting six sigma and Lean Projects
- Mentor team members to improve performance and behavior
- Understand VOC/VOE and implement actions to improve the performance on them
- Participate in WNS BPET initiatives
- Achieve QNS target through Quality Initiatives
- Regular interaction with clients and maintain good relationship
- Mentor Yellow Belt & White Belt projects in the team
- Deploy standard Quality Framework
- Initiate and mentor vertical level initiative
- Assist the Operations team during migration in terms of base lining and QA identification
Skills required:
- Knowledge on the Process Improvement tools
- Presentation and CRM skills
- Analytical skills and time management
- Excellent Communication skills verbal and written
- Mentor DR and succession planning
- Maintain healthy internal and external client and stakeholder relationship
- Interpersonal skills and people skills (People Management)
- Risk Identification and mitigation skill
- Should have sound knowledge of migration
- PMP skills
Experience (if any):
- Preferably should have worked in a Quality field
- Preferably the candidate from the Travel Background
- At least 78 years of experience in the Quality Role
- Preferably should have completed a project or should have been a part of any project
Qualifications :
Educational Qualification:
- Graduate
- MS Office Knowledge
- Good Excel Knowledge
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
