Customer Success Manager Jobs in Riyadh

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Education: Engineering BSC or equivalent Min technical experience in Telecom of 4+ Years Working in Operating/Integrating/Supporting any of the following technology domains Transmission, RAN, Charging, BSS / PACKET CORE - IP Routing/IP Networking - IMS & VoLTE – Cloud More...

Roles and responsibilities We are looking for a highly motivated and customer-centric individual to join our team as a Customer Advisor. As a Customer Advisor, you will be the primary point of contact for our customers, providing them with excellent service and support. This role re More...

Serve as the main point of contact for customers, addressing their inquiries and providing solutions in a timely and professional manner. Build and maintain strong relationships with customers, ensuring their needs are met and their expectations are exceeded. Proactively identify More...

Provide solutions (technical or otherwise) to close the customers' complaints in line with the SAMA requirement. Commits the required role under the SLA of Management of Correspondence through the SAMA Complaints Systems. Securing proper responses from the customers' compl More...

Relationship Building & Client Servicing Manage participation process for a portfolio of clients within industry sectors Assist with job matching, data submission, and interpretive/utilization assistance Respond to second level queries and more complex questions Iden More...

Collect and analyze customer feedback from various sources using the Medallia platform Create reports and dashboards that visualize customer feedback data and trends Provide insights and recommendations to improve customer satisfaction and loyalty Support CX Central Team and CX C More...

Communication Skills: Ability to communicate effectively verbally and in writing with clients. Organization skills: Ability to organize and track customer inquiries and complaints. Problem Solving: Ability to address and resolve customer problems quickly and effectively. Computer prof More...

Educational Qualifications: Bachelor's degree in Business Administration, Marketing, or related field. Customer Service Knowledge: A deep understanding of customer service principles and how to provide excellent customer service. Leadership skills: The ability to lead the custom More...

Roles and responsibilities 1. Customer Interaction and Support Responding to Inquiries: Answer customer queries via phone, email, live chat, or in-person, providing accurate information about products, services, and policies. Handling Complaints: Address and resolve customer comp More...

Oversee daily operations within the Customer Service division, ensuring optimal performance and efficiency. Provide leadership and guidance to Customer Service Associates, fostering a collaborative and growth-oriented environment. Maintain customers’ profiles and related doc More...

Responsibilities:Serve as the first point of contact for customers providing timely and professional assistance via phone email and live chat.Address customer inquiries concerns and feedback with empathy and efficiency ensuring a positive resolution to every interaction.Troubleshoot t More...

Educational Qualifications: A minimum of a high school diploma, preferably a university degree in business administration, communications, or any related field. Skills and Knowledge: Excellent verbal and written communication skills. Ability to listen effectively and understand cust More...

Job Duties: Manage key customer accounts and ensure excellent customer service. Follow up on customer requests and meet their needs according to agreed standards. Coordinate between internal teams and customers to resolve issues and provide solutions. Provide periodic reports on acco More...

On behalf of our client we are looking for a Customer Service Agent Responsibilities: Provide timely accurate and effective responses to customer inquiries via phone email or Customer Relationship Management system. Resolve customer issues by identifying solutions or escalating to re More...

Process orders, returns, and refunds accurately and in accordance with company policies and procedures. Maintain thorough and accurate records of customer interactions and transactions in our CRM system. Collaborate with cross-functional teams to escalate complex issues and ensure More...

Customer Communication: Respond to customer inquiries promptly and empathetically via phone, email, chat, and potentially social media channels. Troubleshooting: Investigate and resolve customer issues related to products, orders, accounts, and technical difficulties. Product Know More...

Experience in managing credit operations and providing financial services. Deep knowledge of financial policies and procedures. Ability to provide financial advice and customer support. Negotiation and customer relationship management skills. Ability to analyze financial data and make More...

Customer Service: Ability to provide high-quality technical support and consulting services to customers. Problem Solving: Ability to analyze customer problems and provide effective and quick solutions. Effective Communication: The ability to communicate effectively with customers to More...

Roles and responsibilities 1. Team Leadership Supervise and lead the guest services team, providing guidance, training, and support to ensure high levels of service. Conduct regular team meetings to communicate goals, updates, and performance expectations. Foster a positive work More...