Voice of the Customer Analyst CX
Posted on :
16-07-2024
Employer Active
1 Vacancy
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Jobs by Experience
0 - 3 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
16-07-2024
Job Description
- Collect and analyze customer feedback from various sources using the Medallia platform
- Create reports and dashboards that visualize customer feedback data and trends
- Provide insights and recommendations to improve customer satisfaction and loyalty
- Support CX Central Team and CX Champions in implementing customer experience projects and initiatives
- Monitor and track customer experience metrics and KPIs using the Medallia platform
- Conduct surveys and analyze employee and NPS survey data to identify areas of improvement
- Communicate findings and best practices to internal and external stakeholders
Employment Type
Full-time
Department / Functional Area
Key Skills
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