Customer Insights Specialist Jobs in Riyadh

University degree in marketing, business administration, data science or related field. Deep understanding of data analysis principles and use of data analysis tools such as Excel, SQL, and Power BI. Ability to understand and interpret customer behavior and needs through data analysis More...

Shopper Behavior Analysis: Conduct comprehensive research to understand shopper behaviors and preferences. Utilize qualitative and quantitative methods to gather and interpret data from various sources, including surveys, focus groups, and retail data. Trend Identification: Identif More...

As a Senior Knowledge Analyst (SKA) within Knowledge Team in KSA, you will work in a growing global team , with primary focus on the Middle East region and its clientele, providing consumer research expertise and insights whilst working together with case and proposal teams to provide More...

Trend Monitoring: Monitor and analyze consumer trends, emerging behaviors, and market shifts. Provide forecasts and strategic recommendations based on consumer insights. Collaboration: Work closely with our team to align consumer insights with business objectives. Support the devel More...

Consumer Research: Conduct in-depth consumer research to understand behaviors, preferences, and attitudes. Utilize qualitative and quantitative research methods to gather comprehensive data. Data Analysis: Analyze and interpret consumer data to uncover key insights. Use statistical More...

Market Trends: Monitor and analyze market trends, healthcare advancements, and industry developments that impact patients and physicians. Provide insights and recommendations based on this analysis. Reporting: Prepare detailed reports and presentations summarizing research findings More...

Analytical Abilities: Strong analytical skills with the ability to interpret complex data and identify meaningful insights. Communication Skills: Excellent written and verbal communication skills. Ability to present research findings and strategic recommendations effectively to div More...

Education and Technical Skills: Have a university degree in a related field such as data science, statistics, sociology, business administration or any other related field. Preferably have knowledge of data analysis tools such as Python, R, SQL, Tableau or other tools. Ability to ana More...

Competitive Analysis: Monitor competitors and market dynamics to identify threats and opportunities. Provide insights to enhance competitive positioning and market share. Trend Forecasting: Stay abreast of industry trends, emerging technologies, and consumer behaviors. Provide fore More...

- Lead a team of researchers focused on gathering, analyzing, and interpreting data related to user experiences across the organization's products, services, and touch points. - Develop robust research strategies that combine qualitative and quantitative methods (surveys, intervi More...

Insight Generation: Develop actionable insights that inform strategic decisions and drive business growth. Present findings in clear and compelling reports and presentations. Competitive Analysis: Monitor competitors and market dynamics to identify threats and opportunities. Provid More...

Follow communication procedures and guidelines according to the company policy, when handling different topics. . Handle customer complaints (through phone or emails), provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Identify custo More...

Key Responsibilities: Respond to incoming customer inquiries via phone email and chat in a professional and timely manner Record and maintain accurate customer information and interactions in the company database Collaborate with other departments to resolve customer issues and escala More...

High school diploma or equivalent; bachelor’s degree preferred. Proven experience in customer service or a related field, with a strong track record of delivering exceptional customer experiences. Excellent communication skills, both verbal and written, with the ability to a More...

High school diploma or equivalent; bachelor's degree preferred. Proven experience in customer service or a related field, with a strong track record of delivering exceptional customer experiences. Excellent communication skills, both verbal and written, with the ability to art More...

Educational qualifications: Bachelor's degree in Business Administration, Marketing, Communication Sciences, or any related field. Technical certifications or courses in customer service may also be helpful. Personal skills: effective communication and good listening skills, the More...

Main Purpose: We are seeking a highly motivated and experienced Customer Success Representative/Account Manager to join our customer success team. The candidate will be responsible for managing and developing relationships with a portfolio of clients ensuring that they receive the hig More...

Process orders, returns, and refunds accurately and in accordance with company policies and procedures. Maintain thorough and accurate records of customer interactions and transactions in our CRM system. Collaborate with cross-functional teams to escalate complex issues and ensure More...

Customer Communication: Respond to customer inquiries promptly and empathetically via phone, email, chat, and potentially social media channels. Troubleshooting: Investigate and resolve customer issues related to products, orders, accounts, and technical difficulties. Product Know More...

Provide timely and accurate responses to customer inquiries and support requests via various channels, including email, chat, and phone Troubleshoot and resolve customer issues, escalating complex cases to appropriate teams or resources as needed Maintain a high level of product k More...