Customer Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
3 - 8 years
Not Disclosed
Salary Not Disclosed
Any Nationality
N/A
1 Vacancy
Job Description
Follow communication procedures and guidelines according to the company policy, when handling different topics.
.
Handle customer complaints (through phone or emails), provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
.
Make relevant notes from customer interactions
.
Report on customer feedback and keep records of all conversations in the company database in a comprehensible way.
Employment Type
Full-time
