Administration Support Jobs in Amman

Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by co More...

Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by co More...

What You’ll Do Provide support to internal and external customers following departmental procedures and/or the terms of the customer contract or Service Level Agreements (SLAs). May act as the customer's Single Point of Contact (SPOC) and coordinate application trouble More...

Work with IT Service Desk and Application Development teams to quickly identify and resolve production issues impacting our internal teams or external coach & client population. Maintain documentation for recurring support issues in Confluence for future needs. 40% Proactively More...

Develop a culture of customer service. Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry. Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfacti More...

Provide support to internal and external customers following departmental procedures and/or the terms of the customer contract or Service Level Agreements (SLAs). May act as the customer's Single Point of Contact (SPOC) and coordinate application troubleshooting with customers More...

Key Responsibilities: Provide Level 1 application support, resolving or triaging incidents and service requests efficiently within Service Level Agreements (SLAs). Ensure comprehensive documentation for incidents and service requests. Demonstrate a strong understanding of product More...

Ensure the integration and support of the Configuration Management process to the other ITIL processes such as Incident, Problem, Change, Release. Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper rep More...

Enabling products and services based on business demands. Be a focal point of contact for all Digital and Technology needs for business stakeholders. Be very well versed in application systems which covers Point of Sale solutions and backend business applications Supporting the da More...

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Guiding employees through a series of actions to resolve a problem. Following up with emp More...

Provide technical assistance by responding to tickets regarding errors, problems or configuration changes with the software. This assistance is via email, phone or remote screen-sharing applications such as Teams, Zoom or Webex. Perform infrastructure troubleshooting as needed for More...

Job Duties/Responsibilities Provide technical assistance by responding to tickets regarding errors, problems or configuration changes with the software. This assistance is via email, phone or remote screen-sharing applications such as Teams, Zoom or Webex. Perform infrastructure More...

What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25 More...

What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25 More...

Sales representatives are the principal point of contact between a business and its customers. Sales reps ensure current customers have the right products and services, identify new markets and customer leads, and pitch prospective customers.

Solve large amounts of tickets, comments, and respond to users in a timely manner. Answer customer requests or inquiries concerning services, products, billings, etc. Put the customer first by remaining polite and professional at all times; keep open and interactive communication. More...

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our More...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. More...

Executing all installation, operation and maintenance work for all hardware and software, the field of work and the company & specialization. Diagnose faults and problems that may affect customers & devices and their software, and work to implement the necessary procedures More...

Support specialists are responsible for reviewing and solving computer network and hardware problems for a business. They can work in a variety of industries to provide general support to a company's employees, or they can work at a technology or software as a service (SaaS) co More...