Solution Specialist Manager

What Will You Do

• Provides the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.
• Designs/coordinates development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
• Promotes SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops. Facilitate designs to be efficiently implemented Right the First Time (RFT) and supported operationally.
• Collaborates with colleagues to gain and share ideas and opportunities.
• Lead mentor and coach staff and organize technical training and certification on the products and technologies supporting the ATI.
• Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
• Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.
  
  

Qualifications

EXPERIENCE

• 5-8 years of experience in Information Technology Telecom Industry or Air Transport Industry technology in a technical pre-sales role
• Proven track record in producing communicating and documenting successful technical customer solutions
• Pre-Sales Business and or Commercial experience is a plus
  
  

Education & Qualifications

• BS level Technical Degree or equivalent experience in Engineering Computer Technologies* At least 1 technical certification is required (e.g. ASEP TE STE ESE CCIE/CCNP/CCDP/CCIE/IPT)
  
  

PROFESSION COMPETENCIES

• Addressing Customer Needs
• Business Case Justification
• Commercial Acumen
• Networking
• Partnering for Clients' Success
• Problem Solving
• Products and Services
• Quality in Design
• Requirements Analysis
• Sales Process Knowledge
• Solutions Development
• Strategic Thinking
• System and Technology Integration
• Technical Writing/Documentation
• Technology/IT Consulting