Service Center Specialist
Posted on :
29-07-2021
Employer Active
1 Vacancy
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Jobs by Experience
0 - 8 years
Monthly Salary
SAR 6000 - 10000
Nationality
Saudi Arabian
Gender
N/A
Vacancy
1 Vacancy
Posted on :
29-07-2021
Job Description
- Take incoming RFS and log the problem in the appropriate tool, if required.
- Identify our contractual commitments and ensure accurate use of remote support.
- Ensure accurate use of FE Diary and the Escalation Process.
- Take incoming calls from FE's related to dispatching.
- Enter all comments and agree on an action plan.
- Offer suggestions on possible solutions.
- Assign FE’s if they are listed in the System Preferred list.
- When preferred FE is not available, use the training records and maps to find a suitable resource.
- Escalate to Senior Co-coordinator according to Regional FE planning rules.
Employment Type
Full Time
Company Industry
Power Generation / Power Distribution / Energy / Nuclear Energy
Department / Functional Area
Key Skills
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