Ensure stable and reliable Operation for internal cloud
Administration for Management applications for health monitor and archive configuration.
Day-to-day performance monitoring.
Troubleshooting and fault analysis and repair.
Trouble ticket generation, response and escalations.
Standard changes implementation via our change control systems and processes.
Ticket and standard changes response for customer with valid support contract
Solution documentation for internal and external projects.
Technical administration and troubleshooting for Cisco collaboration solutions including (Collaboration End Points, Call Manager, Unity, IP Fax Solution , Video Solution , Jabber IM& presence , Express Way (MRA & Jabber Guest) , Webex , Prime Management, Voice Gateways and PRIs
Technical administration and troubleshooting for Cisco Contact center solutions including different channels (IVR and scripting, Email, Social Minor (Live Chat, Social Media) ,Fax , Video with remote support ) and quality tools (CUIC, AQM , Voice and Screen recording , WFM)
Technical administration and troubleshooting for Digital Signage Solutions.
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