Head waiters work with the host/hostess to guide patrons to open tables, informing them of the day’s food and drink specials. They must maintain an upbeat and friendly attitude throughout this process.
Head waiters also work with the host/hostess to assign tables to waitstaff in addition to waiting on their own tables.
Head waiters take the orders from their tables, communicating with the kitchen and bar staff to place food and drink orders. They also check that the waitstaff place orders correctly and deliver them to the correct tables.
The head waiter trains new waitstaff on basic techniques and the specific expectations and procedures of their employer.
This includes creating weekly schedules, managing callouts, coordinating shift covers, and disciplining waitstaff as necessary.
These include tasks such as making sure the dining area is clean, opening or closing the registers, cleaning windows, and preparing the specials board.
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