Support Engineer GCP based application
Support Engineer GCP based application
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Job Description
We are looking for a Support Engineer to provide frontline support for a custom application deployed on Google Cloud Platform (GCP).
This role involves monitoring troubleshooting and resolving basic technical issues while escalating complex problems to Level 2 or engineering teams. The ideal candidate must have GCP experience a solid technical background and database troubleshooting skills.
Key Responsibilities:
- Act as the first point of contact for technical issues service requests and incidents related to the custom application.
- Monitor application logs cloud infrastructure and performance metrics using GCP tools (e.g. Cloud Monitoring Stackdriver).
- Troubleshoot GCPrelated issues including GKE Cloud SQL and storage.
- Perform basic database queries health checks and issue resolution (PostgreSQL or BigQuery).
- Identify analyze and document issues while escalating unresolved problems to Level 2 support.
- Work with ticketing systems (JIRA ServiceNow etc. to track update and resolve support requests.
- Follow standard SOPs and runbooks for incident management and resolution.
- Assist in user access management API troubleshooting and configuration changes under guidance.
- Collaborate with engineering and DevOps teams to report system anomalies and recommend fixes.
- Document issue resolutions known errors and best practices for knowledge base updates.
Qualifications :
Technical Background:
- 3 years of experience in Application Support Cloud Support or IT Helpdesk roles.
- Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
GCP (Google Cloud Platform) Experience:
- Handson experience with GKE Cloud Storage IAM BigQuery and Cloud SQL.
- Familiarity with logging and monitoring tools (Cloud Logging Cloud Monitoring Stackdriver).
- Understanding of cloudbased deployment architectures and troubleshooting methods.
Database & Application Support:
- Experience working with SQLbased databases (PostgreSQL or BigQuery).
- Ability to perform basic SQL queries health checks and troubleshooting.
- Understanding of application logs API calls and debugging.
Troubleshooting & Support Operations:
- Familiarity with Linuxbased environments (basic shell commands and log analysis).
- Experience with incident management tools (JIRA ServiceNow etc..
- Knowledge of networking basics (DNS TCP/IP VPNs Firewalls).
Preferred Skills (Nice to Have):
- Exposure to containerized applications (Kubernetes Cloud Run Docker).
- Basic knowledge of GCP serverless services (GKE Pub/Sub GCS).
- Understanding of CI/CD pipelines and DevOps workflows.
- Familiarity with API debugging tools (Postman cURL REST API troubleshooting).
Soft Skills:
Strong analytical and problemsolving skills.
Ability to work under pressure in a fastpaced environment.
Excellent communication and documentation skills.
Willingness to learn new technologies and tools.
Additional Information :
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a diverse and talented team.
- Professional development and growth opportunities.
- A dynamic and collaborative work environment.
- Hybrid work options.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
