Application Support Engineer Singapore based Hybrid
Application Support Engineer Singapore based Hybrid
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Job Description
Key Responsibilities:
- Provide technical support services to institutional and retail customer base as well as partnered vendors with a focus on APIs network connectivity and application support
- Investigate and precisely communicate application issue referencing appropriate logs to development teams
- Gather requirements from clients and write up specifications for features
- Maintain and deploy API documentation accounting for relevant engineering changes for all APIs
- Assist Retail support teams with operational tools to help the overall Support service.
- Clearly articulate issues to customers in a way that instills confidence and reliability
- Assist in the onboarding and certification process of FIX and Web API customers
- Provide second level support to sales and business development teams
- Create and customize operational and monitoring tools to facilitate customer support operations
Required Qualifications:
- BA/BS degree in technical or engineering concentration
- 3 years of experience in a technical support role at an Exchange OMS or other Financial Services Technology provider
- Deep understanding of FIX protocol and underlying network connectivity approaches
- Working knowledge of SQL databases and writing wellformed queries
- Excellent communication skills both written and verbal
- Well versed in navigating systems running commands from a Unix terminal and measuring system performance
- Working knowledge of Python or other scripting languages
- Experience with cryptocurrency/blockchain (chain forks block explorers smart contracts)
- Highly skilled in identifying and solving FIX application issues
- Extensive project management experience a PMP certification or equivalent
- Experience with Splunk Looker ZenDesk Grafana
splunk,looker,api documentation,blockchain,technical support,unix terminal commands,application,python,apis,fix protocol,grafana,cryptocurrency/blockchain,project management,zendesk,network connectivity,application support,sql databases,system performance measurement,requirements gathering
Employment Type
Full Time
Company Industry
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
