Application Support Engineer
Application Support Engineer
Posted on :
19-02-2025
Employer Active
1 Vacancy
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Job Description
Job Description :
- Client Interaction & Requirements Analysis:
- Collaborate with Client Managers to understand client requirements and ensure the product meets their needs.
- Address and resolve escalated client issues with a proactive and timely approach.
- Communicate with clients to provide clear and accurate solutions for any challenges they face.
- Application Support & Issue Resolution:
- Monitor and resolve support tickets ensuring that issues are resolved within SLA (Service Level Agreements).
- Database handling and managing data migration programs for new clients using .NET and C#.
- Provide timely and effective solutions to clients based on product performance offering advice on how to address any problems they encounter.
- Propose solutions and fixes to enhance the product and meet client expectations.
- Product Performance Review & Optimizing Solutions:
- Regularly review product performance and compare it against client requirements to ensure the optimal configuration.
- Proactively identify potential issues or improvements that could enhance client satisfaction.
- Client Communication & Followups:
- Maintain regular followups internally and externally to ensure all outstanding client queries and requests are addressed in a timely manner.
- Address customer queries and provide technical assistance when needed.
Employment Type
Full Time
Key Skills
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