Application Support Engineer
Application Support Engineer
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Job Description
Role: SaaS Engineer x2 Automation/DevOps & Administration/Process Improvement
Location: Remote / EST Hours
Job Description Summary
Sr. Application Support Engineer Automation/DevOps
Responsibilities:
Build custom integrations to connect core enterprise collaboration tools and enterprise software/services
Identify and engineer workflow automation solutions
API Development
Source Control management
Assist with audit/investigation and remediation work to reduce the number of available applications/tools
TOP Needs
Required experience:
Automation/Scripting with Python Golang or Ruby
Experience with Google Workspace Slack Zoom and other SaaS solutions
Preferred experience
Experience with Google Workspace APIs or Slack APIs
Sr. Application Support Engineer Administration/Process Improvement
Responsibilities:
Engineering team ticket backlog remediation
Respond to user access/controls requests
Perform Tier 2/Tier 3 application administration
Identify areas for process improvement
Build knowledge base to allow for higher Tier 1 resolution for SaaS issues
TOP Needs
Required Experience:
Tier 2/Tier 3 enterprise application support/administration experience
User provisioning experience
Understanding of APIs
Understanding of Automation/DevOps principles
Experience with enterprise collaboration platforms such as Google Workspace Slack Zoom MS Teams etc
Preferred Experience:
Scripting experience in Python Powershell Golang etc
Employment Type
Full Time
