Sales Support Technician

The Sales Support Technician is responsible for accurately and efficiently processing customer orders. The incumbents role is focused on providing comprehensive support for the sales team and liaising with supply chain product specialist finance and operations to manage customer orders from entry to fulfillment. Must display the ability to collaborate effectively with crossfunctional teams to drive customer satisfaction. The ideal candidate will be detailoriented with excellent organizational skills and the ability to handle multiple tasks simultaneously.

Essential functions Job duties to include but are not limited to:

• • Timely and efficient entry of customer orders into SAP ensuring correct product specifications pricing quantities and delivery instructions.
  • Work closely with the Sales Manager to confirm the accuracy of the PO/contract delivery questionnaire part numbers and configuration
  • Manage new customer setup and credit applications with finance and data governance
  • Process and manage quotes
  • Verify inventory availability and confirm plant allocation
  • Provide status updates to the sales manager and the customer regarding potential delays discrepancies and issues.
  • Consult with the Trade Compliance Office for basic requirements of licenses compliance and incoterms
  • Inform the Sales Manager and customer of manufacturing and delivery dates
  • Communicate with product specialists and production teams on new product launches and part number updates
  • Respond to customer inquiries and complaints
  • Maintain customer documentation and ensure sales order changes are consistently updated
  • Generate and analyze open order and status reports
  • Participate in training programs and webinars to stay updated on product knowledge
  • Other Sales duties as assigned

Qualifications :

Education:  High School Diploma and 3 years of related experience required. Associates or equivalent training preferred. Equivalence achieved through comparative work and life experience is acceptable.

Experience:  

• Minimum 3 years experience in order entry sales support and/or customer service preferably within a manufacturing or technical industry.

• Knowledge of SAP or equivalent ERP tool Service Max or Salesforce is preferred.

Technical Knowledge and Skills:

Technical Knowledge Skills and Abilities:

• Excellent organizational and timemanagement skills.
• Detailoriented with a high level of accuracy
• Strong written and verbal communication skills are a must; the ability to write and compose formal documents will be a daily process to communicate with various entities.
• Ability to understand technical information and translate it effectively for customers.
• Strong ability to assess customer needs troubleshoot issues and work proactively across various crossfunctional teams to ensure timely and accurate entry.
• High level of accuracy in entering quotes creating orders and managing customer information.
• Expertlevel skills with Microsoft Office products and  SAP
• Expertlevel ability to manage multiple priorities at one time
• Ability to communicate professionally with team members at all levels of the organization
• Ability to prioritize organize and plan workload effectively
• Ability to learn quickly multitask and perform under deadlines
• Positive attitude and ability to work in a fastpaced environment.
• Comply with all applicable US export control and security regulations.

Background: This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance.

SDI is a Federal Contractor and a drugfree workplace. By submitting an application I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment to the extent permitted by law.

Additional Information :

We offer

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity PostersIf youd like to view a copy of the companys affirmative action plan or policy statement please email .

The compensation for this position ranges from $45879.00 $107049.00/yr and will vary depending on factors such as your location skills jobrelated knowledge and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare 401K savings plan company holidays vacation sick time parental leave and an employee assistance program. Eligibility requirements apply.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email  or call tollfree . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. Smiths Detection Inc. participates in the Electronic Employment Verification Program.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc