IT Customer Service Representative
IT Customer Service Representative
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Job Description
Key Responsibility:
1 Taking ownership of customer issues reported & solving their problems through by providing resolution.
2 Researching diagnosing troubleshooting & identifying solutions to resolve system/application issues.
3 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Technical Experience:
1Installation & configuration of various applications.
2Installation & configuration of Operating system with various methods like WDS GHOST Bootable PD etc.
3Engineer ensure proper logging of all issues.
4Document technical issues in the knowledge database.
5Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure AWS will be added advantage.
6Keep track of users system issues until resolved by adhering to the SLA.
Professional Attributes:
1 Good technical skills & should possess with current technology.
2 Good communication skills both written & verbal.
3 Should be a TechSavviness.
4 Flexible to work in all shift & under pressure situations.
5 Good analytical skill.
Educational Qualification:
Diploma/BE in computer technology.
Should be completed 15 years full time education.
Additional Information if any.
Should have on groundwork experience rather supporting remotely to customer
Employment Type
Full Time
