Customer support
Customer support
Posted on :
22-01-2025
Employer Active
1 Vacancy
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Job Description
Overview:
The role of a Customer Support Representative is crucial to our organization as they serve as the first point of contact for our customers providing assistance resolving inquiries and ensuring a positive customer experience. This individual will play a key role in maintaining customer satisfaction and loyalty.
Key Responsibilities:
- Respond to customer inquiries via phone email and live chat
- Provide accurate information about products and services
- Resolve customer issues in a timely and professional manner
- Assist customers in placing orders and processing returns
- Escalate complex issues to the appropriate department
- Identify and assess customers needs to achieve satisfaction
- Record and maintain customer records and interactions
- Collaborate with other team members and departments to ensure a seamless customer experience
- Stay updated on product knowledge and company policies
- Participate in training and development opportunities
Required Qualifications:
- High school diploma or equivalent; degree in Business Administration or related field is a plus
- Proven customer support experience or experience in a similar role
- Excellent communication and interpersonal skills
- Strong problemsolving abilities
- Ability to multitask and prioritize in a fastpaced environment
- Empathetic and patient demeanor
- Adaptability to handle various customer personalities and scenarios
- Knowledge of CRM systems and practices
- Customeroriented mindset and a passion for delivering exceptional service
- Ability to manage time efficiently and meet performance targets
- Professional and courteous approach towards customers
- Techsavvy with proficiency in Microsoft Office and experience with help desk software
- Willingness to work flexible hours including evenings and weekends
- Ability to work well in a team environment
- Strong attention to detail and accuracy
crm systems,customer service,customer experience,communication,microsoft office,multitasking,problem-solving,adaptability,help desk software,time management,empathy,customer support,interpersonal skills
Employment Type
Full Time
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