System Administrator
System Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview of the Role
Reporting to the IT Service Manager a IT Administrator will help build maintain and troubleshoot Elives MSP & professional service clients. Managing and monitoring all MSP client systems using Elives RMM platform. You will be delivering mission critical client infrastructure and ensuring high levels of availability performance and security as well as achieving set client SLA.
Main Responsibilities
The main responsibilities include but are not limited to:
Managing and monitoring all installed client systems and infrastructure
Installing configuring testing and maintaining operating systems application software and system management tools
Deliver IT assistance for technical problems associated with Microsofts core business applications and operating systems including M365 Windows Server Exchange and Active Directory.
Implement and maintain remote access solutions including VPN and Terminal Services
Resolve network connectivity issues such as WAN and LAN connections routers and firewalls
Ensuring the highest levels of client systems and infrastructure availability achieving client set SLA
Implementing and supporting security backup and redundancy strategies
Implementing and supporting VOIP and SOIP solutions
Attending training courses on topics Elive deem necessary (such as M365)
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks will be an advantage
Provide 1st 2nd and some 3rd level client support
Liaise with vendors and other IT personnel for problem resolution
Support all service desk phone email portal and client chats.
Implement client projects train clients document solutions and organize handover & onboarding.
Maintain open communication with customers updating them on the status of incidents and advising them of any changes or outages
Core Competencies
5 years of handson experience in IT
Experience in Managed Services is an advantage
Handson experience with project deployments such as M365 Exchange and Google Workspace migrations ADconnect and Active Directory
Superb written and verbal English skills
Outstanding communication interpersonal and teamplayer skills
Strong analytical and problemsolving skills
Teamplayer; this is an important characteristic of the Elive team
High degree of customer empathy and natural ability to build relationships and rapport
Wellversed in current technological trends and familiar with a variety of technology concepts
Handson experience managing Apple Mac computers is an advantage
Experience with Sophos is an advantage
Excellent interpersonal skills include strong communication active listening a customerfocused attitude and telephony skills.
Ability to diagnose technical issues and offer effective solutions.
Ability to manage multiple tasks and quickly adjust to changes.
Employment Type
Full Time
