Manager Client Support Analytics Insights
Manager Client Support Analytics Insights
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Salary Not Disclosed
1 Vacancy
Job Description
NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customercentric servicing and support to uncover insights on consumer buying behavior in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers use of our data and tools through specialty expertise engagement and solutioning.
Responsibilities
- Support team in managing inmarket complex customer queries build apt hypothesis and bring prompt resolution with data support and effective communication.
- Work closely with inmarket Consulting Analytics & Insights team Operations and Data Science Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
- Create an environment to encourage and drive solution mindset and to leverage best practices.
- Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
- Measure emerging issues and quality trends flag out areas of improvement on a regular basis and share with respective teams for improvement.
A Little about You
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. Youre known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. Youre always looking for whats next.
Qualifications :
- 5 years of experience in market researchpreferably at NIQ and having good exposure to Retail Measurement processes.
- Ability to proactively understand customer requirements and identify opportunities for Product/ process improvements.
- Good understanding of Research with an analytical frame of mind to be able to understand client business questions and can answer the same using available data and information in a compelling manner.
- Good communication and visualization skills.
- Business English knowledge both verbal and written.
- Additional Asian language skills is an advantage.
- Open for change integrity & client centric mindset.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
