You will be a part of the leadership team at Anantara Riverside Bangkok Resort responsible for developing and executing the overall strategy and vision for spa wellness and recreation operations. Your role will involve leading the implementation of this strategy to ensure excellence in guest experience operational efficiency and revenue growth.
- Prepare and manage the spas financial budget including revenue generation and cost control.
- Analyze financial data and implement strategies to maximize profitability.
- Monitor sales targets and implement marketing strategies to promote the spa and wellness services.
- Ensure the highest level of customer satisfaction through quality control of services treatments and facilities.
- Develop and oversee wellness programs and packages tailored to guest needs.
- Recruit train and retain skilled colleagues ensuring they are wellequipped to deliver highquality services.
- Develop training programs to enhance colleague skills in service delivery and customer relations.
- Foster a positive work environment to promote colleague retention and motivation.
- Ensure that all spa and wellness operations comply with health and safety regulations.
- Innovate and develop new spa treatments wellness programs and product lines.
- Stay up to date with industry trends and incorporate the latest wellness practices.
- Collaborate with the marketing team to create promotions packages and advertising strategies to drive spa demands
Qualifications :
- Advanced certifications in Holistic Wellness Therapeutic Practices or Fitness and Wellness programs can be an advantage.
- Minimum of 510 years of experience in the spa wellness or hospitality industry.
- Proven experience in a management or leadership position preferably as a Spa or Wellness Director.
- Experience with budget management financial reporting and revenue generation strategies.
- Knowledge of spa treatments therapies fitness programs and wellness trends.
- Excellent communication and interpersonal skills to effectively build and maintain guest relationships.
- Strategic thinking and analytical skills to develop and implement successful Spa strategies.
- Fluency in English is required.
Remote Work :
No
Employment Type :
Fulltime