System Support Analyst I
System Support Analyst I
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Salary Not Disclosed
1 Vacancy
Job Description
Amick Brown is looking for an experienced System Support Analyst I for an implementation project at our direct client in the public sector.
Location: Port of San Diego CA
Duration: 6 Months
Estimated pay range: $3045 per client contract and candidate skills experience and work location.
We are looking for a System Support Analyst I (Help Desk) who can work onprem 8am5pm to help our team for up to 6 months. This person will be working in our System Support (Help Desk) team onsite helping our customers.
Systems Support analyst will:
- Be customer focused provide quality IT support provide effective and timely customer interactions and provide resolutions and ticket assignments.
- Improve ITs speed efficiency and effectiveness for Tier 1/2 Service Desk customer interactions by being available and escalating to next level when needed.
- Log every customer interaction in a ticket system including resolving tickets or similar
- Improve early identification of major Incidents by correlating multiple related customer reports and taking appropriate action efficiently and effectively.
- Provide guidance to users for entering IT Service Requests and selfservice tools that are available to customers (ex: password resets) and assistance in navigating to other support entities.
- Provide all Help Desk troubleshooting on all software and hardware issues.
- Escalate relevant tickets to next level when needed and without delay.
- Perform routine tickets including but not limited to:
- Passwords unlock/resets
- Troubleshooting enduser Windows operating system issues
- Microsoft Office 365 Suite questions and issues
- Install and configure new computer hardware and software
- Identify the cause of a problem and troubleshoot hardware and software issues.
- Mobile Device questions and issues
- Troubleshooting applications like Adobe DocuSign Teams etc.
- Install/Uninstall/Reinstall software applications as necessary
- Troubleshoot VPN connectivity issues
- Install or map printers/troubleshoot
The company was founded in 2010 and is headquartered in San Ramon California.
Employment Type
Full Time
