IT Support Specialist

Job Title: Remote IT Support Technician

Location: United States (Remote US Residents Only)

About MapleCraft Engineers

At MapleCraft Engineers we are more than just a civil engineering firm we are innovators shaping the future of construction and infrastructure. Our projects rely on advanced software realtime collaboration and a seamless IT ecosystem to ensure precision and efficiency. We need you to help us maintain and optimize our IT infrastructure supporting our engineers project managers and administrative teams with toptier technical solutions.

Why you should Join Us here

Work Remotely Enjoy the flexibility of a fully remote role while supporting highimpact engineering projects. Innovative Environment Work with cuttingedge engineering software cloudbased solutions and IoT integrations. Professional Growth Gain experience in an industry that blends IT with civil engineering technology. Support Critical Infrastructure Your expertise will directly enhance the efficiency of largescale construction and engineering projects. You will also get a FatPaycheck benefits package and ongoing professional development opportunities.

Key Responsibilities

As our Remote IT Support Technician you will play a pivotal role in ensuring seamless IT operations across all our engineering and project management workflows. Your primary focus will be on supporting specialized engineering software optimizing cloud collaboration and enhancing cybersecurity.

IT Support & Troubleshooting for Engineering Teams

Provide remote support for AutoCAD Revit Civil 3D BIM 360 and other engineering software.

Troubleshoot performance issues with engineering workstations and highperformance computing (HPC) environments.

Assist with VPN remote desktop and cloudbased storage issues for engineers working onsite and in the field.

Resolve software licensing and compatibility issues to ensure uninterrupted project workflows.

Cloud & Network Infrastructure Support

Manage and maintain cloudbased collaboration tools such as Microsoft 365 SharePoint and Teams.

Monitor and troubleshoot connectivity issues with cloudhosted project management systems.

Assist in setting up and managing secure AWS/Azure cloud services for internal applications.

Ensure remote access security for employees working from multiple locations.

Cybersecurity & Data Protection

Implement multifactor authentication encryption and access control policies to protect our data.

Perform regular security audits and threat assessments to safeguard company infrastructure.

Provide training on cybersecurity best practices to employees handling confidential project files.

Work with IT leadership to develop disaster recovery plans and backup strategies.

Hardware & Software Management

Assist in procurement setup and remote deployment of IT hardware for new employees.

Manage software updates patches and system optimizations to prevent downtime.

Support IT inventory tracking ensuring all licenses and assets are accounted for.

IT Automation & Process Improvement

Identify opportunities to automate repetitive IT tasks using PowerShell Python or similar scripting tools.

Improve IT response times by implementing selfservice troubleshooting guides and knowledge bases.

Recommend upgrades and innovations that align with MapleCraft Engineers digital transformation goals.

Required Qualifications

Experience: 1 years in IT support systems administration or technical support (preferably in an engineering or construction environment).

Technical Skills: Strong knowledge of Windows macOS Microsoft 365 networking and remote troubleshooting tools. Engineering Software

Support: Familiarity with AutoCAD Revit BIM 360 and project collaboration platforms is a plus.

Cloud & Security: Experience with cloud platforms (Azure AWS) VPN configurations and security best practices.

ProblemSolving: Ability to troubleshoot complex IT issues with minimal supervision. Soft Skills: Strong communication skills to guide nontechnical users through troubleshooting steps.

Additional Incentives We Offer

Competitive Salary Based on experience and qualifications.

Career Growth Opportunities that can expand into cloud engineering cybersecurity or IT management.

100% Remote Work Work from anywhere in the U.S. with flexible hours.

Training & Certifications Access to learning resources and paid certification programs you heard right Fully Paid.

Paid Time Off Generous vacation and personal leave policies.

How to Apply

If you are passionate about IT love problemsolving and want to support a company at the forefront of engineering and construction technology wed love to hear from you!

Apply Now Join MapleCraft Engineers and help us build the future one IT solution at a time!

Health insurance
Paid Time Off