IT Specialist Crestron and TEAMS
IT Specialist Crestron and TEAMS
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: IT Specialist (Crestron and 365 and TEAMS)
Primary Location: Northbrook IL
Position Type: 6month contract
(qualified candidates must be able to work in the US and do not require sponsorship now or in the future)
Compensation max at $30/hr W2 market rate up
Job Description:
We are seeking an experienced IT Specialist (white glove supporting executives) to manage desktop support and AV for our clients corporate headquarters. This is a 6 month contract role qualified candidates must be able to work on site 5 days a week in Northbrook IL and must be eligible to work in the US without requiring sponsorships now or in the future.
This role primarily supports users and Executives onsite 5 days a week. Qualified candidates will have experience supporting Windows and AV user environments. The focus of this role will be supporting the conference rooms and AV equipment specifically Crestron. The ideal candidate will have experience supporting Executives in a corporate enterprise environment. In the role you will be responsible for troubleshooting and maintaining a Windows 11 and Microsoft O365 environment and AV for conference rooms. Ensuring efficient operation of mainly Lenovo laptops/desktops systems and AV for multiple conference rooms. This team consists of 11 team members and the role is open due to increased workflow and company growth.
Required Skills:
- Experience: 24 years of IT support experience in a corporate environment particularly with desktop refresh processes breakfix and ticketing.
- Technical Skills: Strong proficiency in Microsoft products (Windows 11 Office 365 and AV support) and familiarity with Lenovo hardware. (diagnosing resolving issues desk side and ticketing)
- Technical must have: Crestrons and Microsoft Teams
- Must have experience supporting AV in a corporate setting interfacing in person with staff and executives
- Must have experience supporting AV (Wireless connectivity presentation tools (projectors screens white boards etc.)
- Proven ability to troubleshoot and resolve technical issues efficiently under pressure.
- ServiceNow Experience: Familiarity with ticketing systems particularly ServiceNow.
- Mobility: Some experience with mobile support is a plus though not a primary focus.
- OnSite Availability: Must be available to work onsite five days a week starting at 7:00 or 7:30 AM. Must be able to work onsite in downtown Chicago and Northbrook IL. Must have excellent communication inperson and email and phone customer service skills.
- Our clients technical environment is: Crestron Shop Zoom Lenovo Microsoft Surface Hubs The idea candidate will have experience with these products.
- Desktop Support: Provide handson support for desktop systems including Windows 11 and Office 365 ensuring quick resolution of issues.
- Conference Room Technology: Manage and support all conference room equipment primarily utilizing Microsoft Teams.
- Troubleshooting: Handle refresh builds break/fix scenarios and ticket overloads using ServiceNow for efficient ticketing and issue tracking.
- Field Support: Assist field engineers as needed to support Microsystems for members in the field.
- Collaboration: Work closely with team members and report to the team lead to manage workflow and ensure highquality service delivery.
- Teamwork: Contribute to a team of 11 professionals collaborating effectively to meet departmental goals.
- Compensation starting at $30/hr
If applying for this role Please take each key point and provide number of years experience and what you would rate yourself 1 thru 10 (10 being expert) for each key point. Send your resume and notes on the role to expediate our recruiting services.
Employment Type
Full Time
