IT Service Desk Specialist
IT Service Desk Specialist
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1 Vacancy
Job Description
Job Title: Associate IT Specialist
Location: Wilmington NC
Time Type: Full time
- Deliver exceptional customer service to all stakeholders via phone remote and facetoface interactions with users to provide solution and enhance user skills
- Assist in triaging and responding to tickets received into our global IT Helpdesk.
- Monitor internal IT support channels and field walkup support requests from other Help Desk and IT team members.
- Provide daytoday support and troubleshooting on a variety of hardware solutions (i.e. Mac/PC systems mobile devices office printers audiovisual and video conferencing systems).
- Solve issues effectively and efficiently by leveraging internal and external resources and knowing when to escalate.
- Maintain enduser documentation keeping information current and delivering training and resources as needed
- Support new hires onboarding by provisioning new computers user accounts and peripherals.
- Identify and provide solutions to streamline processes effectively and efficiently
- Manage and maintain Microsoft Windows desktop/server and Active Directory environments
- Understand and implement security administration standards on both Mac and PC
- Stay abreast of current software and technical procedures and identify innovations to enhance current software and technical offerings
- Assist with administrative tasks and other assignments as required.
- Bachelors degree in computer science information technology or related discipline or combination experience and education
- Exceptional communication and customer service skills to Make Someones Day and resolve user issues
- Ability to understand and troubleshoot problems by applying knowledge and documentation resources
- Experience with endpoint configuration management tools such as mobile device management (MDM) tools.
- Ability to troubleshoot basic network issues.
- Strong technical acumen with ability to learn and understand new software systems and hardware
- Ability to manage multiple tasks and prioritize based on risk and impact to stakeholders
Desired:
- Experience in SaaS or other enterprise IT environments.
- Experience with Zoom video conferencing.
- Experience with Microsoft Intune Endpoint Manager.
- Scripting experience (HTML PHP Shell Bash Python etc.)
Employment Type
Full Time
