IT Service Desk Analyst
IT Service Desk Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: IT Service Desk Analyst
Location: Remote
We are currently seeking candidates who meet the following qualification
Responsibilities:
- Serve as the first point of contact for IT support queries via phone email and ticketing system.
- Diagnose and troubleshoot software hardware and network issues.
- Provide support for Windows and Mac operating systems Microsoft Office Suite and other enterprise applications.
- Assist with user account management including password resets and access requests.
- Escalate complex issues to second and thirdline support teams when necessary.
- Document IT support requests resolutions and maintain knowledge base articles.
- Support IT asset management by tracking hardware and software inventory.
- Assist in IT projects including software rollouts and system upgrades.
- Ensure compliance with IT policies and security best practices.
- Provide excellent customer service and maintain a professional approach in all interactions.
Required Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).
- Experience in an IT support or service desk role.
- Strong knowledge of Windows and Mac operating systems.
- Experience with Active Directory Office 365 and remote desktop tools.
- Excellent problemsolving and analytical skills.
- Strong verbal and written communication abilities.
- Ability to work independently and as part of a team.
- Customeroriented approach with a focus on delivering highquality service.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
