Service Desk Technician
Service Desk Technician
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Job Description
Job Title: Service Desk Technician
Location: Chicago IL
Duration: 6 months Contract
Rate: $34.50 Hourly
Description:
Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
Apply policies to situations with minimal interpretation. Supervision Received/Provided: Performing project work as assigned under the supervision of a lead or manager.
Team player attitude excellent communication skills and the capacity to work with minimum supervision; good customer handling skills.
Bachelors Degree preferred Twofour years of experience configuring installing troubleshooting and repairing printers PC and laptops. Ability to provide technical support to computer users both on the telephone and facetoface when necessary
Strong amount of technical knowledge of Windows XP Windows 7Microsoft Office 2003/2007 products Market Data Applications (ex. Bloomberg)and telephony environments.
Expert level knowledge in at least one of these areas. Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas
Strong basic execution capabilities within functional areas of IT
Moderate proficiency in troubleshooting desktop computer issues both hardware and software
Ability to manage a work queue in a ticketing system Illustrative Responsibilities
The focus of a service desk person is to stay at the service desk and service people over the phone.
Some problems are more easily handled in person also during periods of high call volume problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
For any problem where the user is in the same location during periods of very high call volume incumbent may forward the problem to a desktop support member.
Employment Type
Full Time
