Technical Support Representative
Technical Support Representative
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1 Vacancy
Job Description
Technical Support Representative (Remote) Nexis Builds
100% Remote FullTime Flexible Hours
Are you a natural problemsolver who thrives on helping others Do you enjoy guiding customers through technical solutions while working from the comfort of your home If so Nexis Builds is looking for a Technical Support Representative to join our growing remote team!
What Makes Us Unique
At Nexis Builds we dont just provide engineering and construction solutions we build trust innovation and a seamless customer experience. As a Fortune 500 company we believe in setting high standards not just for our projects but also for our people.
What Youll Get Working with Us:
Career Growth & Development We invest in your success with ongoing training mentorship and opportunities for advancement. Your career matters to us!
100% Remote Flexibility Say goodbye to long commutes and work comfortably from home while staying fully connected with a dynamic and supportive team.
CuttingEdge Technology Work with toptier tools and resources that make your job easier and more efficient.
Inclusive & Collaborative Culture At Nexis Builds youre not just an employee you are part of a team that values your voice ideas and contributions.
Competitive Pay & Benefits Enjoy industryleading compensation performance bonuses and comprehensive benefits.
Make an Impact Your support directly improves customer experience product innovation and operational efficiency. Youll be making a real difference!
What Youll Be Doing:
Be the First Line of Support Answer incoming calls from customers and installers providing expert guidance on operations troubleshooting maintenance and installation support.
Deliver TopNotch Customer Experience Promote and maintain positive customer relations by offering clear friendly and professional assistance at all times.
Guide and Troubleshoot Like a Pro Provide overthephone troubleshooting and repair support to customers and installers ensuring smooth resolutions.
Teach and Train Instruct installers and customers on proper equipment installation operation and maintenance ensuring they fully understand their responsibilities.
ProblemSolve Efficiently Administer service programs to resolve technical issues and provide longterm solutions.
Coordinate OnSite Support Dispatch installers for handson service when issues go beyond phone troubleshooting.
Keep Everything Organized Prepare and maintain daily logs and records ensuring service calls issues and resolutions are welldocumented.
Help Improve Our Products Identify recurring issues and recommend product improvements based on customer feedback and troubleshooting experiences.
Training is provided Well ensure you have the tools and knowledge needed to succeed in this role!
What We are Looking For:
Experience in Customer or Technical Support Prior experience in a call center or technical support environment is a plus.
Technical Aptitude You are comfortable troubleshooting software hardware or technical products and can explain solutions in a clear easytounderstand way.
Strong Communication Skills You can simplify technical jargon and maintain a professional friendly tone with customers.
ProblemSolving Mindset You can think critically and find effective solutions while keeping a calm composed approach.
Candidates must be open to working a 40hour flexible schedule within working hours.
Comfortable with Remote Work You have a reliable internet connection a quiet workspace and the ability to work independently while staying engaged with the team.
Are you ready to build your future with Nexis Builds Apply today and become part of a company that values your skills supports your growth and empowers you to succeed!
Health Insurance
Paid Time Off
Employment Type
Full Time
