ETM Customer Support Engineer
ETM Customer Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a skilled Technical Support Engineer to join our ETM team. The ideal candidate will have 24 years of experience in technical support or a similar role with a strong understanding of networking fundamentals. You will be responsible for troubleshooting and resolving customer issues related to firewall configurations security policies and network security while working closely with customers and internal teams.
Who Youll Work With
This is not your standard drone/high turnover tech support job. The team consists of highly motivated smart hardworking folks with a sense of humor. We believe the person answering the phone should completely understand our product and be able to solve the customers problem 99 of the time.... with a smile. Our solutions and smiles transmit through emails telephones and even osmosis. Integrate with our team and join our Funtangle Family.
Arista ETM is an innovator in cybersecurity for the belowenterprise market safeguarding peoples digital lives at home work and onthego. Arista Edge Threat Management is an integrated suite of software and appliances that provides enterprisegrade capabilities and consumeroriented simplicity bringing a new generation of smart security to homes and smalltomidsized businesses.
What Youll Do
- Provide technical support and troubleshooting for customers resolving issues related to network connectivity security and performance.
- Analyze and diagnose problems with network protocols (DNS DHCP SMTP TCP/IP etc..
- Assist with SSL inspection and other network security measures.
- Collaborate with internal teams including engineering and product teams to escalate and resolve complex issues.
- Stay up to date with the latest networking technologies and security trends.
- Configure/troubleshoot of Port Forwarding NAT.
- Configure/troubleshoot LAN WAN vLAN.
- Receive live calls from customers troubleshoot network issues in real time and provide effective solutions.
Qualifications :
- 24 years of experience in technical support IT support or networking roles.
- Strong understanding of firewall security policies rule sets VLANs NAT and port forwarding.
- Experience troubleshooting SSL inspection IPS and advanced firewall features.
- Familiarity with network security protocols and threat mitigation strategies.
- Handson experience with DNS DHCP SMTP TCP/IP and VPN configurations.
- Excellent problemsolving communication and customer support skill.
- Ability to work in a fastpaced environment handle live calls and resolve issues efficiently.
- Ability to communicate clearly and professionally both verbally and in Writing.
- Strong decisionmaking and analytical abilities.
Preferred Qualifications
- Experience with packet analysis tools
- Experience with CLI
- Familiarity with nextgeneration firewall (NGFW) features
- Previous experience in a customerfacing technical role
If you are a proactive problem solver with a passion for network security and firewall technologies we encourage you to apply and be part of our dynamic team!
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Additional Information :
Arista Networks is an equal opportunity employer. Arista makes all hiring and employmentrelated decisions in a nondiscriminatory manner without regard to race color religion sex sexual orientation gender identity national origin or any other factor determined to be unlawful under applicable federal state or law law. All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
