E-commerce Key Account Lead
E-commerce Key Account Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Key Account Lead you will drive operational excellence and seamless customer experience on digital marketplace platform while consistently maintaining the H&M brand. The role will work collaboratively and crossfunctionally to drive and transform the customer experience while maximizing financial returns. You work in accordance with legal requirements and H&M standards policies and procedures to meet the expectations of customers and colleagues.
Key responsibilities
- Drive growth and development of external Ecommerce marketplace platforms across SEA region by maximizing selling peaks customer awareness and conversion.
- Negotiate campaign participation including but not limited to pricing requirements inapp visibility and marketing spend.
- Utilizing a data driven approach craft merchandising and promotion strategies with the goal of achieving target sales and profitability.
- Reporting of data insights to further optimize growth including forecasting of campaign targets and opportunities.
- Secure strong collaboration between external partners and develop strong internal relationships across functional areas such as merchandising media business tech and logistics to make sure daytoday operations run seamless on the marketplace platform and help the brand optimize traffic customer growth and revenue.
- Make sure that all assets (creatives) utilized across marketplace platforms align with global guidelines
Qualifications :
To be successful in the role of Key Account Lead you should have a strong commercial focus and are insight and datadriven with a proven ability to drive results and work towards goals. You should have a broad ecommerce knowledge and commercial experience that understand the total picture from customer demands on our offers.
What you need to succeed:
- Marketing communication or business degree/relevant qualifications and basic understanding of digital marketing
- Experienced within ecommerce or retail industry working for digital business with ability to translate customer and sales insights into shortterm commercial actions.
- Experience utilizing Google Analytics Tableau & Power BI.
- High level of salesmanship agile way of working and thrives in changing environment;
- Effective collaborator with strong stakeholder management and communication skills and is experienced in proactively influencing plans and priorities to drive profitability and optimize customer experience.
Additional Information :
This is a fulltime position reporting to the Marketplace Manager.
This position is based in Singapore.
Apply by sending in your CV in English as soon as possible. Due to data policies we only accept applications through career page.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET Afound. In addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M is a fashion brand that offers the latest styles and inspiration from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M at
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
