Healthcare Receptionist
Healthcare Receptionist
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42000 - 42000
1 Vacancy
Job Description
This is a remote position.
Work schedule:
Mon Fri 8 AM 5 PM (Pacific Standard Time) includes 1h unpaid break.
We re seeking a dedicated and professional Medical Receptionist / Healthcare Assistant to become the cornerstone of our patient communication efforts. In this pivotal role you ll be the first point of contact for our esteemed patients managing a high volume of calls and providing exceptional customer service. You ll work with our stateoftheart Nextech EMR system expertly handling appointment scheduling and patient inquiries. This position offers an exciting opportunity to grow your skills in healthcare administration while working with a team of dedicated professionals in a dynamic patientcentered environment. If you thrive in fastpaced settings have a passion for customer service and are looking to make a meaningful impact in healthcare this role is perfect for you!
Responsibilities
- Manage a high volume of incoming calls with professionalism and efficiency ensuring every patient interaction is positive and productive
- Master the Nextech EMR system to schedule reschedule and cancel patient appointments with precision and care
- Serve as the primary point of contact for patient inquiries demonstrating indepth knowledge of our services and procedures
- Efficiently triage calls and transfer them to appropriate departments ensuring seamless communication within the practice
- Take detailed messages for doctors and staff utilizing your knowledge of medical terminology to ensure accuracy
- Provide worldclass customer service to our diverse and discerning patient base maintaining the practice s reputation for excellence
- Contribute to the overall efficiency of the practice by assisting with various administrative tasks as needed
Requirements
- Exceptional English communication skills with a neutral accent capable of clear and professional phone interactions
- Proven experience with Nextech EMR system or other complex healthcare management software
- Background in healthcare with a preference for experience in ophthalmology or optometry
- Outstanding customer service skills and phone etiquette with the ability to remain calm and professional in highpressure situations
- Demonstrated ability to multitask efficiently in a fastpaced medical environment
- Solid knowledge of medical terminology particularly related to eye care
- High level of attention to detail and accuracy in data entry and message taking
- Proficiency in using various CRM systems and adaptability to learn new software quickly
- Strong problemsolving skills and the ability to work independently while maintaining team cohesion
- Commitment to maintaining patient confidentiality and adhering to HIPAA regulations
- Ability to work fulltime Monday through Friday from 8:00 AM to 5:00 PM Pacific Time
- Remote work experience preferred with the ability to maintain a professional demeanor and work environment at home
Requirements
Must have ophthalmology/optometry and/or Nextech experience
Employment Type
Full Time
