Training Coordinator
Training Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Training Coordinator
Location: Dearborn MI Onsite
Shift: Monday Friday Day Shift
Mode of Hire: Full time
The trainers key responsibilities are:
- Train L1 Pre Assessment agents based on client training materials
- Oversight of training needs for additional development of training requirements
- Lead team sessions
- Conduct 1:1 training when needed with individual L1 agents
- Monitor SSH(Software support hotline) related dashboards
- Participate in monthly calibration peer reviews team meetings coaching and training sessions to ensure accurate technical support
- Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency
Job Description:
- As a Training coordinator you will be primarily responsible for Training the L1 agents and overseeing training requirements.
- Monitor Software Support Hotline related dashboards
- Participate in monthly calibration sessions peer reviews team meetings coaching and training sessions
- Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.
- Train Level 1 PreAssessment Agents based on clients training material
- Oversight of training Needs for additional development of Training requirements
- Lead Teaming sessions
- Conduct 1:1 training when needed with individual Level 1 agents
Qualification:
- Any Graduate (34 years course)
- 5 years of experience in mentoring coaching and training
- Proficiency in automotive hardware and software systems with its functionality is preferred
- Experience in working and managing communications with multiple crossfunctional teams/stakeholders
Key Skills
- Effective training evaluation skill
- High attention to detail and high level of professionalism
- Proactive selfmotivated selfstarter minimal supervision
- Strong organizational time and workflow management skills
Employment Type
Full Time
