At Softgic we work with the most talented with those who create with those who love what they do with those who have 100% attitude because thats our #Coolture. Join our goal to make life easier with technology and be part of our team as a Customer Service Representative.
Compensation:
COP 2.8M/month.
Location:
Colombia Norte Centro Historico Barranquilla Atl ntico Colombia.
Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
What makes you a strong candidate:
- You are proficient in customer service multitasking and typing.
- English Conversational.
Responsibilities and more:
We are looking for a professional Customer Service Representative with patience responsibility and a genuine passion for providing a quality customer experience. The CSR is responsible for developing relationships between our clients service technicians and operations. We are looking for problemsolvers who enjoy working independently and as part of a team and are looking to start a professional career.
Requirements
Qualifications:
Soft Skills:
- Positive attitude.
- Kind empathetic and polite with clients.
- Excellent communication and interpersonal skills.
- Emotional intelligence to handle stressed customers.
Hard Skills:
- Proficient with technology.
- Ability to type more than 40 words per minute.
- Strong multitasking abilities.
- Previous experience in customer service and knowledge of CRM systems is highly valued.
Benefits
- Were certified as a Great Place to Work.
- Opportunities for advancement and growth.
- Paid time off.
- Formal education and certifications support.
- Benefits with partner companies.
- Referral program.
- Flexible working hours.
Customer service Multitasking Typing