We are seeking an Assistant Team Lead to join our dynamic team at Pay Later Travel. The ideal candidate will have strong leadership skills exceptional customer service capabilities and a background in the travel industry. As an Assistant Team Lead you will play a pivotal role in ensuring the smooth operation of our customer service team providing guidance training and support to achieve highquality service delivery.
Key Competencies:
- Proactive and committed to achieving goals.
- Strong problemsolving and decisionmaking skills.
- Excellent organizational skills focused on results.
- Ability to adapt and innovate.
- Strong leadership capabilities.
- Awareness of business operations and objectives.
Requirements
- Strong interpersonal skills with the ability to manage a team effectively.
- Excellent telephone etiquette and customer service capabilities.
- Proficient in Microsoft Office applications (Word Excel).
- Fluent in both written and spoken English.
- Prior experience in the travel industry is preferred.
Strong interpersonal skills, with the ability to manage a team effectively. Excellent telephone etiquette and customer service capabilities. Proficient in Microsoft Office applications (Word, Excel). Fluent in both written and spoken English. Prior experience in the travel industry is preferred.