Senior Product Manager - Loyalty Web Ecosystem
Senior Product Manager - Loyalty Web Ecosystem
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Job Description
- Join the Qantas Loyalty Tribe with a broad and complex set of responsibilities.
- Take the opportunity to oversee a diversified product portfolio.
- Permanent fulltime role based at Mascot Head Office.
Qantas has always been dedicated to going above and beyond for their customers both in the air and on the ground and at Qantas Loyalty; were a huge part of that commitment. By taking the time to recognise and reward our members we build stronger relationships with the people who matter most.
As the Senior Product Manager Loyalty Web Ecosystem you are a part of the Product Digital & Customer Experience team and be responsible for defining the product vision and roadmap for our diverse web ecosystem. In this role you will be responsible for building out a more connected and personalised web experience for Qantas Frequent Flyers who navigate across our range of different websites (i.e. Marketplace Wine Money Hotels Insurance). You will define and deliver a strategic roadmap of evolved navigation global search and digital personalisation at scale.
As one of the leading product people in the digital channel portfolio youll partner with stakeholders within Loyalty and the broader Qantas Group to deliver on both customer and commercial outcomes. This role requires exceptional stakeholder management and influencing skills . A key to the success of this role is your ability to form strong relationships and influence stakeholders within Loyalty and the Qantas Airline Digital Team.
This role requires strong experience working within ambiguous problem spaces using customer insights and behavioural data to inform your decisions and critically being able to work collaboratively with teams and stakeholders outside of your immediate team.
What Youll Bring:
- 5 years of senior product leadership experience in a large complex matrix organisation with at least 3 years as the senior/toplevel owner of a distinct product or portfolio
- Experience in creating a strong product strategy and corresponding roadmap and demonstrated ability to execute against it
- Deep knowledge in customer and product discovery implementation and measurement processes with the ability to model expected uplift and commercial return on those initiatives
- Ability to collaborate and create effective teamwork across traditional organisational boundaries with teams across Technology Marketing Commercial Data Analytics and Commercial
- Advanced senior level stakeholder management skills with the ability to influence/negotiate positive outcomes
- Strong understanding of customer Loyalty programs (prior work experience in this industry would be highly regarded)
- Advanced decisionmaking skills with the ability to appropriately delegate
- Experience directly leading and coaching individuals (i.e. Business Analysts)
- Ability to prepare materials and present concisely on product performance and opportunities to a senior audience
- Demonstrated ability to build effective partnerships with Product Managers across business lines to drive mutually beneficial outcomes
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel:
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Be a part of something special and play your part in the Qantas story apply today!
Applications Close: 31st January 2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
