Customer Service Executive
Posted on :
30-01-2025
Employer Active
1 Vacancy
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Job Description
Job Description:
- Respond promptly to customer inquiries via email live chat phone and social media channels.
- Handle and resolve customer complaints in a professional and timely manner escalating issues when necessary.
- Assist customers with order placement payment issues product questions and delivery tracking.
- Manage returns refunds and exchange requests in accordance with company policies.
- Provide accurate and comprehensive information to customers about product promotions and services.
- Collaborate with internal teams (e.g. logistics warehouse and marketing) to resolve customer issues.
- Update and maintain customer records and interactions in the CRM system.
- Identify and report recurring customer issues and suggest process improvements.
- Help customers navigate the ecommerce platform and provide assistance with account management password resets etc.
- Ensure that customer satisfaction goals are met and maintain a positive brand image.
Job Requirments:
- Previous experience (12 years) in customer service preferably in ecommerce or retail.
- Strong verbal and written communication skills.
- Excellent problemsolving skills and ability to manage difficult situations calmly.
- Proficient in using customer service software CRM systems and ecommerce platforms.
- Ability to multitask prioritize and manage time effectively in a fastpaced environment.
- Familiarity with order processing systems and ecommerce logistics is a plus.
- Detailoriented with strong organizational skills and commitment to providing highquality customer service.
- Commitment to working efficiently and accurately.
- Ability to work independently and as part of a team.
- Flexible attitude and ability to cope with changing priorities.
- Ability to work under pressure and meet tight deadlines.
Employment Type
Full Time
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