Lisbon-Based Customer Service Agent

About the Role:
Step into the world of customer service excellence as a Lisbonbased Customer Service Agent. This role focuses on providing tailored B2B technical support to help clients sustain and grow their businesses. As part of your responsibilities youll handle client interactions through email and chat converting complex cases into outbound calls to deliver whiteglove support. Join us in enhancing advertisers experiences by resolving technical issues troubleshooting bugs guiding platform use and driving customer satisfaction in a dynamic multilingual environment.

What Youll Do:

• Respond: Address challenging client inquiries via email and chat.
• Engage: Convert interactions into outbound calls to provide proactive personalized support.
• Solve: Resolve technical issues report bugs and provide guidance on selfservice advertising tools.
• Collaborate: Work closely with a diverse multilingual team supporting SMBs across various channels.
• Multitask: Utilize multiple tools and manage concurrent tasks effectively.

Compensation & Benefits:

• Training Program: 92.80 EUR per week during a 15day training period (8 hours/day in English).
• Salary: 104068 EUR gross/month including base salary room allowance holiday allowance Christmas allowance and meal allowance.
• Benefits: Private health insurance meal card and holiday bonuses.

Qualifications:

• A native or fluent speaker of Polish (C1)
• Excellent written and verbal communication skills in English (B2).
• Ability to solve problems proactively and efficiently.
• Customercentric and a team player.
• Proficiency in basic computer skills (Office suite email).

Relocation Support:

• Airport pickup and assistance with registration in Portugal.
• Initial flight expenses reimbursed.
• Yearly roundtrip ticket to your home country (within the EU).
• Accommodation in fully furnished companyprovided apartments (expenses included).
• Complimentary Portuguese lessons sports activities cooking lessons and more.

Accommodation Details:

• Fully furnished apartments equipped with kitchens cable TV and wireless internet.
• Expenses for water gas electricity and internet covered.
• Convenient locations within 2060 minutes of the workplace.
• Starter kit with bedsheets pillows and towels provided upon arrival.

Work Schedule:

• Hours: 40 hours/week 8hour shifts 5 working days per week.
• Shifts: Monday to Sunday between 6:00 AM and 12:00 AM (rotational shifts).
• Days Off: Two days off per week prescheduled by the shift manager.

Holidays:

• Portuguese public holidays apply.
• Compensation days for working on public holidays.
• Up to 22 vacation days per year based on contract terms and length of service.

• Start Dates: February 3 2025 March 3 2025.

Additional Notes:

• Onemonth trial period applies.
• Temporary contract with the potential for renewal and permanency.

Hiring Process:

1. Application review by the client.
2. Online language tests.
3. Final client interview.

Ready to make an impact Join us in Lisbon and take the next step in your customer service career. Apply now and be part of a team that thrives on delivering exceptional support!