E-Commerce Customer Service Agent with Romanian
E-Commerce Customer Service Agent with Romanian
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Job Description
Are you passionate about helping others and creating memorable experiences Do you thrive in dynamic growing environments If so we have an exciting opportunity for you!
Our client a rapidly expanding international company is establishing a HUB in the beautiful city of Krakw. They are on the lookout for a dedicated and enthusiastic Customer Service Representative to join their team. In this role you will be the friendly and knowledgeable first point of contact for customers across Europe.
If you excel in delivering outstanding service possess exceptional communication skills and are eager to be part of a diverse and supportive team this could be the perfect next step in your career!
Tasks
- Be the First Point of Contact: Engage with customers via phone (80%) email and chat providing prompt and effective support
- Deliver Outstanding Service: Ensure a topnotch customer experience with a strong emphasis on quality and satisfaction specifically for the German market
- Manage Customer Interactions: Efficiently register customer data process orders coordinate shipments handle returns and manage warranty claims using our CRM system
- Stay Informed: Keep uptodate with our companys products to provide accurate and helpful information
Requirements
- Outstanding verbal and written skills that allow you to connect with customers clearly and effectively
- A warm empathetic approach with a genuine passion for helping others
- A strong orientation towards customer satisfaction with the ability to prioritize tasks effectively
- A good listener who excels in teamwork and enjoys working collaboratively
- Not afraid to ask questions and bring forward new ideas!
Benefits
- Competitive Salary
- Hybrid working model
- Ability to work remotely from Europe (1 month per year)
- Personal and professional growth opportunities
- Unlimited access to our online learning platform for continuous development
- Transportation allowance (after 6 months)
- Private medical insurance (after 6 months)
Recruitment process
- Step 1: Interview with our Recruiter to get to know you better
- Step 2: Interview with the Hiring Manager of the company
Employment Type
Full Time
