Customer Care Specialist with Swedish
Customer Care Specialist with Swedish
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Job Description
Main tasks:
- Providing support to customer inquiries related to OnTrack project by responding to customer calls emails and/or chats
- Analyzing and processing customer claims
- Ensuring that process workflow is effective and client expectations related to meeting SLA/KPIs are always met
- Helping to navigate customers through the portal to enable relevant data submission
- Managing all necessary documents and information received from clients
- Coordinatng cooperation with inspection centers and/or various SGS departments (if required)
Qualifications :
This role is ideal if you have :
- proficiency in Swedish at a minimum B2 level
- proficiency in English at a minimum B2 level
- good knowledge of the Microsoft 365 environment and being comfortable in usage of technology tools
- Ability to multitask and maintain a high level of work organization
- developed interpersonal skills and customeroriented attitude
- analytical skills and an eye for detail and fast learning skills
Nice to have:
- proficiency in additional languages like Bulgarian Greek Romanian Portuguese French Spanish or Czech
Additional Information :
Our Offer:
- variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
- contract of employment with regular business hours MonFri (08:00/09:00 am 04:00/05:00 pm; employment starting from January 2024)
- Depending on the needs and preferences of the candidate: 100% remote work ; work in a hybrid system with office work only 2 times a month to foster team integration and collaboration; or onsite office work
- full initial training and constant support from the most experienced workers on every step of your individual career path
- semiannual performancebased bonuses
- package of additional benefits: cofinancing of the Medicover Sport card Medicover private medical care group insurance access to Medicover Benefits cafeteria platform cofinancing of foreign language courses funding for training and courses various charity initiatives Employee Referral Program Employee Initiatives Program
IMPORTANT: A must have condition for taking part in the recruitment process is current residence in Poland.
Dziaajc na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistw (Dz. U. z 2024 r. poz. 928) informujemy e w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowizuje Procedura zgosze wewntrznych.
Procedura zgosze wewntrznych jest dostpna na stronie internetowej pod poniszym linkiem:
Procedura zgosze wewntrznych SGS Poland
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
