Quoting Specialist SalesCustomer Service
Quoting Specialist SalesCustomer Service
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Job Description
Our Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver a truly excellent customer service. You will be responsible for the handling management and successful completion of customer enquiries in Italian and English and in close collaboration with other teams. We look forward to hearing from you!
This role can be based in Poland or Milan.
Your main tasks
- Provide excellent service by ensuring that all incoming customer enquiries are processed promptly or called out to ensure response times are within agreed timescales
- Enter or update account information in the system in order to produce quotations followup quotations and quotations for tenders that still need to be converted into orders
- Communicate professionally and courteously with customers over the phone via email and Service Cloud
- Manage daily Webchat customer engagement responses and actively promote the Webshop to all customers
- Ensure the accurate handling of controlled substance inquiries for customers following the existing guidelines in close cooperation with our controlled substance team and compliance team.
- Work collaboratively with Order Entry Sales and Operations teams to deliver an excellent customer experience and to provide customer feedback
Qualifications :
- Experience in working in a sales support environment and using a CRM system and supply chain management process system
- Good organizational skills attention to detail and customerfocused
- Strong communication skills cando attitude and willingness to go that extra mile
- Great teammate enjoying both working collaboratively and independently
- Computer literate with excellent keyboard skills and experience in using ERP systems such as SAP ORACLE SAGE etc.
- Excellent written and verbal communication skills in Italian and English
Become part of our international team and drive our purpose further!
Additional Information :
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents. Shortlisting interviewing and selection will always be carried out without regard to gender sexual orientation marital status color race nationality ethnic or national origins religion or belief age or trade union membership.
For more information about us please visit our website
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
