Danish speaking customer service advisor for an Airline
Danish speaking customer service advisor for an Airline
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Job Description
Position: Danishspeaking Customer Service Advisor
Industry: Airline
Salary: 11.000 PLN
Start date: ASAP
Contract type: Employment contract for full time
Work model: In the office in Warsaw after stabilization (36 months) hybrid 50/50
Tasks:
Perform inbound calls chats in Danish
Advise partners on flights products prices fares rules and online services contributing to the
success of our client.
Change the reservation both in time and destination change of personal data
Handle special service requests (wheelchairs special assistance animals)
Deal with cancellation and refund of tickets
Help in purchasing airline tickets and handling different payment methods.
Support customers with travel difficulties.
Requirements:
Danish C1 (both spoken and written)
English B2
Excellent technical skills (MS Office Browsers general computer skills)
Positive energy enjoy communicating with customers and colleagues
Previous experience in Customer service digital service platforms and CRM tools is an advantage
What do we offer you
Work for one of the largest wellknown Nordic 5star airlines
Fully paid 2month training program combining learning by doing with the support of a dedicated training buddy.
Training in English (MonFri: 8:0016:30) after 3 months you will be upskilled and divided into different departments
Shift work: 5 days a week Monday Friday 07:00 19:00 Saturday Sunday 09:00 18:00 twice a month working Saturdays & Sundays.
Private medical care (Luxmed)
Group insurance program sports and leisure program
Benefit from our investment in your growth through coaching and mentoring enhancing your
skills and potential.
Training and development programs.
A very dynamic and international work environment with plenty of career opportunities.
Social activities events and celebrations.
Multinational environment.
Send in your application to
Flight ticket costs and Real Estate Agency fee is covered
Employment Type
Full Time
