English and German speaking Support Shift Lead
English and German speaking Support Shift Lead
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Job Description
Are you an experienced Support professional Do you have the ability to lead associates on shift and inspire a highquality standard of service If this sounds like you then wed love to chat!
Our Support Team has been growing rapidly in Germany and as such we need Shift Leads to lead our support team take responsibility for customer restaurant and courier partner support and to monitor our operation as a whole during our support shifts. You will be working together with our Leadership team to develop strategies to improve our customer service experience and satisfaction while ensuring engagement of our customers. In addition you will work to resolve escalations and situations the team needs help with on a daily basis. Furthermore youll need to be comfortable with leading by example helping others when theyre in doubt and raising the bar of the service we provide day in and day out.
What youll be doing
Lead and supervise our Support Team during shifts ensuring smooth operations and delivering an exceptional customer experience.
Collaborate closely with your Shift Lead colleagues during your shifts.
Provide handson support by resolving issues and assisting the team with challenges they face.
Keep the team updated with the latest news and organize breaks to maintain a productive and balanced work environment.
Monitor performance through live observations and provide detailed feedback reports to Team Leads for continuous improvement.
Manage escalations urgent cases and collaborate with other teams to resolve supportrelated challenges effectively.
Oversee workload distribution and ensure the teams wellbeing is always a priority.
Take on operational tasks to support the overall success of the business.
Represent Wolts values in every action and decision always acting in the best interest of the company.
Most importantly be an integral part of our team where we strive to do common things uncommonly well together!
Qualifications :
- Experienced Leader: You have handson experience in contact center operations preferably in a supervisory role and within the ecommerce industry.
Flexible Availability: Youre flexible and ready to work various shifts including peak hours during lunch dinner and weekends (Friday to Sunday).
PerformanceFocused: You have experience in exceeding expectations in support roles.
- Expertise: You excel in problemsolving or customer service.
Team Player & Energizer: Your positive energy and ambition inspire a collaborative happy environment where you actively support colleagues and contribute to shared goals.
Empowering Leader: You take pride in coaching motivating and supporting the team while ensuring KPIs remain strongand continuously improving.
- PeopleCentric: You genuinely enjoy recognizing achievements boosting morale and fostering a supportive atmosphere for associates.
Additional Information :
If youre eager to thrive in a highgrowth environment take ownership and join a highly ambitious team wed love to hear from you! Click below to apply attach your CV and lets start the conversation. Applications will be reviewed and selected candidates will be invited for an interview.
Dont waitapply today and take the first step toward an exciting opportunity!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
