Senior Manager Rider Experiences CLM Cluster
Senior Manager Rider Experiences CLM Cluster
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Salary Not Disclosed
1 Vacancy
Job Description
Lead the Rider Experience Team to optimize performance engagement and morale.
Use datadriven insights to identify gaps and opportunities for enhancing rider experience and performance driving initiatives to elevate customer satisfaction.
Create engaging online and offline content (videos written materials trade materials) tailored to the needs of riders and aligned with foodpandas campaigns.
Organize offline rider events including games activities and campaigns to promote engagement and improve rider satisfaction.
Negotiate and secure partnerships that provide discounts and benefits for the foodpanda fleet/riders (e.g. food services fuel insurance).
Manage rider NPS (Net Promoter Score) rider captain programs and rider loyalty initiatives to ensure high satisfaction and retention.
Ensure riders comply with foodpanda policies procedures and contracts while maintaining high service standards and delivering a great experience to customers and vendors.
Oversee product implementation and improvements including rolling out new features to improve operational efficiency and rider experience. Track postrollout performance of rider applications.
Partner closely with the Rider Acquisition team to optimize rider performance and recruitment strategies.
Collaborate with crossfunctional teams including PR and Marketing to enhance the brand awareness of foodpanda riders and promote positive rider engagement.
Continuously optimize operations by fostering innovation developing best practices and proactively proposing new strategies timelines and execution plans.
Work closely with the Logistics team to understand and address riders pain points ensuring smooth operations.
Perform other ad hoc tasks as required to support the team and company objectives.
Qualifications :
At least 4 to 6 years of work experience in operational role preferably with a logistics background;
Bachelors degree in marketing business communication or any other quantitative similar field;
Able to do SQL will be an advantage;
Fast learner with a highly analytical mindset who can solve problems and get things done;
Extreme Results Ownership/ Aggressive Data Driven mindset;
Excellent stakeholder management skills. Be able to navigate across a matrix organization with constant change;
Highly organized and able to work on multiple projects in a selfstructured and wellprioritized way;
Driver mindset and autonomous;
Should be able to lead key projects and influence stakeholders;
Willing to question the status quo when needed;
Excellent command in Lao and English Language
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
