Assistant Manager MDM
Assistant Manager MDM
Posted on :
31-12-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities & Accountabilities
Strategic Process Improvements & MDM Rollout Projects:
- Effectively support and manage business client teams and various stakeholders to identify prioritize plan and implement strategic process improvements for the organizations Master Data Management (MDM) Roadmap.
- Handson experience in managing MDM rollout projects ensuring delivery on time and within budget while also acting as a business consultant to provide practical advice and guidance.
- Skilled in developing and executing MDM operational strategies with insightful knowledge of process enhancement methodologies.
- Understand service level agreements (SLAs) and key performance indicators (KPIs) for master datarelated business processes.
- Experience in directing large engagements with notable success in leading the design development and delivery of complex projects/programs related to Master Data Management.
Service Delivery & Compliance:
- Ensure understanding and compliant service delivery across METRO GROUP of agreed policies and procedures by team members.
- Ensure accuracy and completeness of master data processes such as the creation and modification of customer article supplier personal information and bank details updated by team members.
- Monitor overall process performance with respect to the agreed SLAs and ensure quality metrics are maintained for the processes considering their impact on the financial health of processes.
- Support team members to achieve performance and quality standards as defined in relevant SLAs.
- Provide technical guidance and support to team members as required with a solid understanding of SAP and MDM applications to fulfill master data technical requirements.
Team Management & Development:
- Build highperformance teams and implement continuous improvement programs including automation.
- Assist the recruitment team in hiring resources externally and internally as per the job description.
- Train team members with the required knowledge and expertise.
- Conduct performance reviews with the team on a quarterly halfyearly and yearly basis and share feedback with the team leader regularly.
- Manage leave for self and team leaders.
- Conduct skip meetings focus group sessions and monthly review meetings (MRMs) to discuss process health and team expectations as part of engagement and retention controls.
Customer Engagement & Reporting:
- Ensure continuous customer engagement for any impact assessment and migrations of processes to Global Business Services (GBS).
- Understand and learn any new reports especially for Business Intelligence (BI) and MAG Finance to monitor controls.
- Review monthly governance presentations before publishing.
Audit & Compliance:
- Ensure zero compliance issues for any external audits including Internal Control Framework (ICF).
- Drive efficiencydriven transformation projects with the country and Metro Digital.
Coordination & Communication:
- Coordinate with other teams such as IT Ops and Infrastructure to ensure smooth operations.
Qualifications :
Required functional skills
- Domain Knowledge must for MDM Reporting.
- Knowledge of SAP is a must specially for MDM.
- Knowledge of ICF controls is must
- Communication and presentation skills.
- Knowledge of Quality Tools like Problem Solving techniques.
- Six Sigma Yellow Belt Trained.
Additional Information :
Managerial Requirements
- Customer Management.
- People Management guidance and career pathing.
- Driving Change management
- Escalation management.
- Feedback management appreciation and improvements.
- Keen Eye for transformations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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