Assistant Manager- Guest Service
Assistant Manager- Guest Service
Posted on :
10-01-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dynamic and customerfocused Assistant ManagerGuest Service to join our team.In this role you will play a crucial part in ensuring exceptional guest experiences and maintaining the highest standards of service in our hotel operations.
- Oversee and coordinate daily guest service operations including front desk reception cashiering reservations and outlet services
- Train mentor and manage Guest Service Associates fostering a collaborative and supportive team environment
- Implement and maintain efficient systems and procedures to enhance guest satisfaction and operational effectiveness
- Monitor and address guest feedback resolving issues promptly and professionally
- Collaborate with other departments to ensure seamless guest experiences across all touchpoints
- Analyze performance metrics and guest satisfaction data to identify areas for improvement
- Assist in developing and implementing innovative guest service initiatives
- Handle VIP guests and special requests with utmost care and attention to detail
Qualifications :
- Diploma in Tourism / Hospitality Management.
- Minimum 1 years of relevant experience in a similar capacity.
- Knowledge about both the departments Front Office and F&B service.
- Excellent reading writing and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Good working knowledge of MS Excel Word & PowerPoint.
Additional Information :
- Strong leadership interpersonal and training skills.
- Good communication and customer contact skills.
- Results and service oriented with an eye for details.
- Ability to multitask work well in stressful & highpressure situations.
- A team player & builder.
- A motivator & selfstarter.
- Wellpresented and professionally groomed at all times.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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