Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
1-3years
Rs Rs 12000 - 15000
1 Vacancy
Job Description
Key Responsibilities:
- Serve as the first point of contact for customer inquiries providing timely and accurate information.
- Handle customer complaints and issues with professionalism and problemsolving skills.
- Manage incoming calls emails and chat support to resolve queries effectively.
- Maintain records of customer interactions and transactions using the company s CRM system.
- Promote products and services while identifying opportunities to upsell or crosssell.
- Work collaboratively with team members to meet and exceed customer satisfaction targets.
- Adapt to dynamic work environments and handle multiple tasks efficiently.
- Provide feedback to management regarding customer trends and suggestions for service improvement.
Essential Qualifications:
- Bachelor s degree in any field or equivalent professional experience.
- Minimum of 2 years of experience in customer service call center or a related field.
- Fluency in English and Tamil is mandatory.
- Basic knowledge of computer applications and CRM tools.
Skills Required:
- Excellent verbal and written communication.
- Ability to think critically and resolve issues efficiently.
- Build rapport with customers and work effectively in a team.
- Adaptable to changing work schedules and dynamic job requirements.
- Contribute positively to team goals and performance.
- Strong focus on customer satisfaction and service excellence.
Employment Type
Full Time
