Operations Customer Success Analyst

In your role you will be in charge of helping the CS structure to achieve its results in the following way:

• Create useful reports to analyze business metrics;

• Provide insights to the CS structure for analysis and decisionmaking;

• Interpretation of the different KPIs of the business & action plans required for improvements in the area;

• Create and update processes in the CRM which improve business indicators to have a greater impact;

• Ensuring new processes/tools/best practices adoption and creating knowledge base for them;

• Ensure the quality of processes and data;

• Work closely with different departments to follow up on existing projects or help with emerging projects

• Take part in strategic projects to ensure their success and maximize business impact;

You will train the CS Spain team to execute the processes correctly at our headquarters in Barcelona.

Qualifications :

What makes you a strong fit

• You have 23 years of experience in a similar role.

• You have Database and SQL experience.

• Knowledge of Tableau Datastudio and Google Sheets.

• Experience in managing a CRM Salesforce Hubspot etc.

• Fluent in English and advanced/bilingual in Spanish.

You are a super analytical person resultsoriented with a creative and dynamism mindset and of course a good communicator. As an Operations Analyst you will need to have a passion for accuracy the ability to learn new systems and a commitment to improving service to our customers. A strong work ethic a superior sense of organization and teamwork are essential.

Informacin adicional :

• Competitive salary appropriate to your experience.
• Private health plan.
• Share options plan after 6 months working with us.
• Free English classes.
•  Hybrid working model.
• Corporate access to the Ifeel emotional wellbeing tool .
•  Free birthday to spend the day with your loved ones!
• Join our team and share the greatness! Participate in our successful referral program and get rewarded for bringing in exceptional talent like yours.
• Last but most important:  an amazing team that will welcome you and support you along the way.

We help more than 10000 doctors and clinics focus on treating patients and delivering an exceptional patient experience. We also manage a marketplace that enables 214000 patients per month to easily find the right doctor and make an appointment. Our mission is to make healthcare more human. To learn more about our culture and work environment we invite you to read our real reviews on Glassdoor.

We promote and embrace equal opportunities in our recruitment process and every day at work. If you apply for a job with us you will be treated equally regardless of your age disability gender reassignment marital or civil partner status pregnancy or parental status race colour nationality ethnic or national origin religion or belief sex sexual orientation or any other dimension of human diversity. If you need any additional assistance with your selection process we encourage you to let us know. Behind the words you are reading is a person (hello!) who has already helped a candidate by adapting interviews and now we are lucky enough to have that person with us. So even if you have never asked before let this be a sign that you can now. We can only be truly equal if we adapt to each other. We believe that all people in all their beautiful diversity should have equal rights dignity and respect. Period. Mariusz Gralewski CEO

Responsible: DOCTORALIA INTERNET S.L. Purpose: to manage applications and contact candidates when we have a position that matches their skills.
Legitimation: legal basis of legitimate interest.
Recipients: the data controller and other companies in the DocPlanner group as well as external data processors only for the purposes indicated.
Rights: access rectification and cancellation of data as well as other rights expressed in our privacy policy.

Remote Work :

Yes

Employment Type :

Fulltime