Support amp Customer Success Intership
Support amp Customer Success Intership
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Job Description
Hi there!
At Loyal Guru were looking for a Support & Training Customer Success professional to help us keep transforming our clients experiences and take their loyalty programs to the next level.
Are you excited about working directly with customers providing topnotch support and empowering them to get the most out of our platform If so this is the place for you!
What will you do in this role
Provide exceptional support: Youll manage tickets via JIRA ensuring effective problem resolution.
Be the first point of contact: Youll handle inquiries and requests through our Help Center helping clients achieve their goals.
Create value with data: Youll prepare customized reports and analyses to boost the performance of our clients loyalty programs.
Support our CSMs: Collaborate with Customer Success Managers to manage client budgets campaigns and ROI.
Train clients: Design and deliver training sessions on our platforms modules ensuring clients feel empowered.
Be the voice of the customer: Collect feedback to provide valuable insights for product development.
What are we looking for
Experience: Ideally 12 years in Customer Success Customer Support or Training roles preferably in B2B SaaS companies.
Languages: Proficiency in English (essential) and Spanish.
Analytical skills: Advanced Excel skills are a must and experience with other analytical tools is a plus!
Education: A degree in Business Administration Economics or related fields.
Attention to detail: You have an analytical mindset and a keen eye for detail.
Customerfocused: Excellent communication skills and a problemsolving attitude to meet client needs.
What benefits do we offer
Flexibility for your daily life:
- Flexible schedules
- Reduced hours on Fridays and during August
- Option to work hybrid or fully remote
Time for yourself:
- 7 extra paid vacation days
- A day off on your birthday
Office perks:
- Delicious breakfasts with fruit and pastries
To grow and have fun:
- Teambuilding activities and fun team events
About Loyal Guru
Loyal Guru is a leading SaaS platform for managing personalized loyalty programs for retailers. We work with some of the biggest names in the industry helping them connect with millions of customers through innovative solutions.
Send us your application. We cant wait to meet you!
Employment Type
Full Time
